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Lifeline Pharmacy of Northern KY
136 Plaza Drive
Cold Spring, KY 41076
(859) 212-3931
Hours
| Monday | 8:30 AM – 6:30 PM |
| Tuesday | 8:30 AM – 6:30 PM |
| Wednesday | 8:30 AM – 6:30 PM |
| Thursday | 8:30 AM – 6:30 PM |
| Friday | 8:30 AM – 6:30 PM |
| Saturday | 10 AM – 4 PM |
| Sunday | Closed |
Holiday hours posted on our Google Business Profile. Drive-thru is open during all pharmacy hours.
Service area
We're a Campbell County pharmacy at heart. Flat $5 delivery within 10 miles of Cold Spring reaches nearly every community in the county:
Cold Spring · Newport · Fort Thomas · Bellevue · Dayton · Highland Heights · Alexandria · Wilder · Southgate · Silver Grove · Woodlawn · Melbourne — plus neighboring parts of Kenton County within the radius
Common questions
Do you accept my insurance?
Yes — we accept all major insurance plans, Medicare Part D, and Medicaid. Switching pharmacies does not change your coverage. Call us with your insurance card and we'll verify in five minutes.
How do I transfer my prescriptions?
Just call us at (859) 212-3931. We'll set up your profile over the phone — about five minutes — and handle the transfer with your old pharmacy. You don't have to do anything else. Prefer to come in? Bring your old bottle to 136 Plaza Drive and we'll set you up at the counter.
How does delivery work?
Flat $5 delivery within 10 miles of Cold Spring. Order by 2 PM Monday–Friday for same-day delivery. We text when the driver is on the way.
Is my information secure?
Yes. Lifeline is a HIPAA-covered entity. Your protected health information is only used to process your prescription and coordinate care, and we follow HIPAA safeguards for all patient data. Read our Notice of Privacy Practices.
Do I need an appointment for vaccines?
No — walk in any time during pharmacy hours. We administer flu, COVID, shingles, pneumococcal, Tdap, RSV, hepatitis A and B, HPV, MMR, and travel vaccines. We bill insurance directly.
Is your drive-thru open all hours?
Yes — the drive-thru is open during all pharmacy hours: Mon–Fri 8:30 AM–6:30 PM, Saturday 10 AM–4 PM. Closed Sundays.
Can I sync my refills?
Yes. Medication synchronization is a free service that puts every refill on the same calendar day. How it works →
What if I'm a caregiver for a parent or loved one?
We work with caregivers all day. We can deliver to their home, sync their meds, package them in weekly pill packs, and call you when something looks wrong with the regimen. Call us and ask for the caregiver coordinator.
How do I get a refill?
Just give us a call at (859) 212-3931. We have your profile, we know your meds — we'll have it ready for pickup, drive-thru, or delivery. That's it.
What if my doctor's office is sending the prescription?
Your provider can e-prescribe directly to Lifeline Pharmacy of Northern KY (NCPDP and NPI on request). Or they can call (859) 212-3931 or fax securely.
HIPAA Notice of Privacy Practices
Lifeline Pharmacy of Northern KY is a HIPAA-covered entity. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
How we may use and disclose your protected health information (PHI)
We may use and disclose your PHI for treatment (filling prescriptions, coordinating with your providers), payment (billing your insurance), and healthcare operations (quality reviews, regulatory compliance) without separate authorization. Other uses require your written authorization.
Your rights
- Request a copy of your PHI
- Request a correction of your PHI
- Request restrictions on how we use or disclose PHI
- Request confidential communications (e.g., contacted only at a specific phone number)
- Receive an accounting of disclosures of your PHI
- File a complaint with us or with the U.S. Department of Health & Human Services if you believe your privacy rights have been violated
Filing a complaint
To file a complaint with Lifeline, contact our Privacy Officer at (859) 212-3931 or in writing at 136 Plaza Drive, Cold Spring, KY 41076. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
A printable version of our full Notice of Privacy Practices is available at the pharmacy counter or by request.
Website privacy policy
This policy covers information collected through this website (rx-lifeline.com). Information you provide when you call us or visit the pharmacy is also governed by our HIPAA Notice of Privacy Practices above.
Information we collect
- Information you provide: name, phone number, and any details you share when you call us, visit the pharmacy, or ask us to transfer a prescription.
- Automatically collected: IP address, browser type, pages viewed, and approximate location, collected through standard analytics tools.
How we use your information
To provide pharmacy services, contact you about prescriptions, improve the website, and comply with legal obligations. We do not sell or rent your information to third parties.
Cookies
This site uses essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use the site. You can control cookies through your browser settings.
Contact
Questions about this privacy policy? Contact us at (859) 212-3931 or 136 Plaza Drive, Cold Spring, KY 41076.
Accessibility statement
Lifeline Pharmacy of Northern KY is committed to ensuring our website is accessible to people with disabilities. We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
What we've done
- Semantic HTML structure with proper headings and landmarks
- Color contrast meets WCAG AA standards (4.5:1 for body text, 3:1 for large text)
- All interactive elements are keyboard accessible
- Visible focus indicators on every interactive element
- Descriptive alt text on informative images
- Clear, descriptive labels on all interactive controls
- Skip-to-content link at the top of every page
In the pharmacy
Our Cold Spring location has wheelchair-accessible parking, an accessible entrance, an accessible drive-thru window, and counter seating for patients who can't stand for long. Our team is trained to assist patients with disabilities and to communicate effectively with patients who are deaf, hard of hearing, blind, or have limited English proficiency.
Reporting an issue
If you encounter an accessibility barrier on our website or in our pharmacy, please tell us so we can fix it. Call (859) 212-3931 or stop in. We respond within two business days.